SHIPPING & TRACKING POLICY

DOMESTIC SHIPPING POLICY

Thank you for visiting and shopping at bailinicole.com. Following are the terms and conditions that constitute our Shipping Policy. 

Orders are ONLY shipped out on Business Days. Business days include Mon-Fri, and do not include Weekends (Sat-Sun), Public Holidays, or Announced Vacation Times.

Shipping times are ESTIMATES AND APPROXIMATES ONLY. We try our best to stick to our usual turn-around times, however unprecedented delays may occur. In the case of a significant delay, we will be sure to contact you as far in advance as possible. Please be aware of possible delays around important dates such as Holiday Season (November-December), Election Season, and Covid-19 impacts.

Shipping Carrier Estimated Times of Arrival are independent of Baili Nicole The Brand’s Shipping Terms. Once packages are shipped off via Shipping Carrier, we no longer have control or access to your package. For the exact ETA of your packages after it is shipped off with the Shipping Carrier, please refer to your Tracking # and Tracking Link located in your Shipping Confirmation Email. 

Please do NOT inquire about your order status if you are still within your shipping window (located below). Your order will be cancelled and be refunded immediately. If you are curious about your Order Status, please follow the chart below.

Shipping Rates

Exact shipping charges for your order will be calculated and displayed at checkout. 

Shipment Confirmation & Order Tracking

Automated Shipping Confirmation emails send the day your package processes and ships out via Shipping Carrier. (See Shipping Window Chart below) These emails will include your Tracking # and Tracking link. Please allow 24-48 hours for Tracking to update. If you have not received your automated Shipping Confirmation email, the shipping carrier most likely has not processed your package in its system yet. This can occur when shipping carriers are extremely busy, or there are an influx of packages. (ex. Holidays)

**For further information on your package, please contact the Shipping Carrier.  For any information regarding tracking, please refer back to your Tracking # and Link located in your Shipping Confirmation email. If you do not see an update via tracking # or link after 5 business days, only then will you reach out to us via email.**

Customs, Duties and Taxes

www.bailinicole.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost, Stolen and/or Damaged Packages

www.bailinicole.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Any order disputes regarding lost or stolen packages WILL be backed with proof of purchase, as well as www.bailinicole.com's store policies.

Shipping Delays

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We try our best to stick to our usual turn-around times, however unprecedented delays may occur. In the case of a significant delay, we will be sure to contact you as much in advance as possible. Please be aware of possible delays around important dates such as Holiday Season (November-December), Election Season, and Covid-19 impacts.

SHIPPING TIME ESTIMATES

Below are the estimated times your order will SHIP and you receive your SHIPPING CONFIRMATION EMAIL.

Shipping times are ESTIMATES AND APPROXIMATES ONLYWe try our best to stick to our usual turn-around times, however unprecedented delays may occur. In the case of a significant delay, we will be sure to contact you as far in advance as possible. 

 

Please do NOT inquire about your order status if you are still within your shipping window. Your order will be cancelled and be refunded immediately. If you are curious about your Order Status, please follow the chart below.

The FIRST Business Day after you purchase = Day 1 of your Order Status.

Shipping Times include and are not limited to:

  • Payment Processing

  • Placing order via Vendor

  • Customization via Vendor

  • Overseas Shipping from Vendor (OVERSEAS) to BNB (USA)

  • BNB Customizing and Styling (varies upon order)

  • BNB Packaging and Shipping off Product

SHIPPING WINDOW CALCULATIONS

Please do NOT inquire about your order status if you are still within your shipping window. Your order will be cancelled and be refunded immediately. If you are curious about your Order Status, please follow the chart below.

The FIRST Business Day after you purchase = Day 1 of your Order Status.

US HOLIDAYS

These dates are NOT considered Business Days and BNB will resume business the next Business Day.

 Orders will NOT ship out on these days, nor are these days calculated as days in your shipping window. 

ANNOUNCED VACATION DATES

Announced Vacation Dates are dayss BNB will be out of office. These dates are NOT considered Business Days and BNB will resume business the next Business Day. Orders will NOT ship out on these days, nor are these days calculated as days in your shipping window. Emails, Messages  and all other Inquires will NOT be responded to within these days.

Updated: December 30, 2020

DECEMEBR 10, 2020 - DECEMBER 15, 2020

 

DECEMBER 21, 2020 - DECEMBER 31, 2020

 

JANUARY 20 2021 - JANUARY 25, 2021

MAY 6, 2021 - MAY 10, 2021

INTERNATIONAL SHIPPING POLICY

 

International Shipping Policy
Yes! We ship outside of the U.S. International Shipping. International Shipping rates will be calculated at checkout, and turnaround times are the same of our Domestic Shipping Policy.

RETURNS POLICY

Returns Policy

Our Return and Exchanges Policy provides detailed information about options and procedures for returning your order.

BAIBE FRIDAY february wig restock

Stay Connected

  • Twitter
  • Instagram
  • YouTube
  • Pinterest

join our mailing list 

hit us up

quick links

All rights reserved (c) 2019 Baili Nicole. Web design by: Baili Nicole.